Heather Moore provides excellent care as a registered nurse and has done so for 40 years and counting. Today, Moore works in the Florence and Lloyd Cooper Endoscopy Unit at Rockyview General Hospital, and her story is about more than longevity. It’s about presence, compassion, and a relentless commitment to making difficult moments feel less frightening for her patients. LIFE IN THE ENDOSCOPY UNIT Moore’s day begins long before an endoscopy procedure does. She admits and prepares patients, inserts IVs, and answers the questions many are too anxious to ask. “A lot of people come in scared,” she says. “They don’t know what to expect. It’s a vulnerable moment. I just try to meet them there and walk them through it.” Afterwards, she provides recovery support and discharge teaching — another chance to connect with a patient. “There’s something powerful FOUR DECADES OF COMPASSION Meet Heather Moore: Registered Nurse, Endoscopy Unit, Rockyview General Hospital By Kendra Horosko
Heather Moore
Heroes in Health is an initiative that invites patients and their families to acknowledge their healthcare heroes and donate to Calgary Health Foundation in thanks for the care they received. THE DRAMATIC IMPACT OF DONOR SUPPORT Support from Calgary Health Foundation donors is changing the GI landscape. The recently opened Florence and Lloyd Cooper Endoscopy Unit is a brand-new, state-of-the-art space, outfitted with the latest scopes, top-of-the-line communication systems, new nursing stations, and — for the first time — natural light. “Our old space was small and windowless. This new unit is going to be a game changer — not just for how we work, but for how patients experience their care,” Moore says. “We couldn’t have done it without the Foundation and its donors. It’s going to allow us to offer better care.”
about seeing someone who arrived nervous and seeing their shoulders relax when you’ve reassured them. That’s the part that stays with me.” The Florence and Lloyd Cooper Endoscopy Unit sees up to 60 procedures a day and treats a wide range of conditions, from diagnosing cancers to managing urgent, even life-threatening,
“If I’ve helped even one person feel a bit more comfortable or cared for, that means everything.” —Heather Moore
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GI bleeds. But she thrives amidst the quick pace and unpredictability, crediting her colleagues for making it all possible. “We really have the most incredible team — physicians, nurses, support staff. Everyone brings so much dedication.” A TRUE HERO IN HEALTH This past summer, Moore was recognized as a Hero in Health. “It’s a huge honour,” she says, “because what matters most to me are the patients. If I’ve helped even one person feel a bit more comfortable or cared for, that means everything.” Calgary Health Foundation is proud to be able to recognize Heroes in Health, healthcare staff who go above and beyond the call of duty. Patients who have received excellent care — or families of those patients — can name their Hero in Health when making a donation to Calgary Health Foundation.
If you or a loved one received excellent care, donate and nominate your healthcare hero.
Breakthroughs [ Fall 2025 ]
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